Call Center Solution

With Intratel Call Center solution

Improve customer interactions and agent productivity

The modern call center is the smart alternative to traditional telephone exchanges. Intratel offers a Unified Communication System, a robust phoning unit built to handle all the functions required by a growing business firm. Automatic attendance, call routing, call report, quality monitoring, call recording, fax – to – email, dashboard and on – screen direct text chatting, are just few of the outstanding functions designed to make your experience more seamless.

The system features a user – friendly interface that is easy to understand & operate

What is more, like most of the systems offered by Intratel are updated and maintained remotely which means instant intervention in case of failure and constant modernization – helping you to stay ahead in your industry.

Instantly access enterprise-grade call center solutions and quickly scale to respond to fluctuations in call volume without changing your infrastructure settings. - Maintains efficient staffing so your customers don't remain on hold. - Provides automated call-back and responses to your incoming callers. - Increases your first call resolution through advanced call routing options.

Call Center Features

Automatic Call Distribution

Route callers to the right queue, with the right priority to the right skilled agent.

Advanced IVR

Intratel use an interactive voice technology for intelligent automation and routing.

Monitoring

We ensure quality by monitoring agent performance with both historical and real-time reporting.

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